Last Updated: 15 October 2024

 

At Sabanovic Digital, we aim to provide high-quality, personalized arts and crafts products that meet your unique needs. We value your satisfaction and want to ensure a smooth shopping experience. Please review our Return Policy, which is applicable for customers in the EU and Switzerland.

 

1. General Return Eligibility

Due to the personalized nature of many of our products, certain items are not eligible for return or refund. Please review the categories below to understand which items may or may not be returned.

 

Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they are faulty or damaged upon arrival:

* Personalized Products: Including but not limited to cake toppers, party favors, vinyl products, mugs, tumblers, drinking glasses, fabrics, and personalized stickers.

* Digital Products: Including digital templates, planners, and downloadable files.

 

Returnable Items

Only non-personalized or non-customized products may be returned if they are in unused and resellable condition. This includes:

* Non-personalized fabrics or craft supplies.

 

2. Conditions for Returns

* Defective or Damaged Goods: If your item is damaged or defective upon delivery, please contact us within 14 days of receiving your order to arrange a return, replacement, or refund. Proof of damage (e.g., photos) may be required.

* Incorrect Orders: If you receive an incorrect product, please notify us within 14 days of delivery. We will arrange for a replacement at no additional cost to you.

 

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@sabanovicdigital.com within 14 days of receiving your order. Include your order number, a description of the issue, and any relevant photos if the item is damaged or defective.

2. Return Authorization: Once your return request is approved, we will provide a return authorization and instructions on how to return the item.

3. Shipping the Return: You will be responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

 

4. Refunds

* Processing Time: Refunds will be processed within 14 days of receiving the returned item in acceptable condition.

* Method of Refund: Refunds will be issued via the original payment method used during the purchase.

* Partial Refunds: If the returned item is not in its original condition, or shows signs of use, a partial refund may be granted at our discretion.

 

5. Exemptions for Digital Products

* Non-Refundable: All digital products (e.g., templates, planners, downloadable files) are non-refundable once they have been downloaded or accessed.

* Download Issues: If you experience issues accessing or downloading digital products, please contact us for assistance, but refunds will not be provided unless there is a technical fault on our end.

 

6. Customization Errors

In the case of errors made by Sabanovic Digital (e.g., spelling mistakes or incorrect designs on personalized items), we will correct the mistake and send a replacement at no additional cost to you. Please notify us within 14 days of receiving the item.

 

7. EU Consumer Rights (Right of Withdrawal)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order for non-personalized, physical goods. This does not apply to:

* Customized or personalized items.

* Digital downloads once accessed.

 

To exercise this right, please contact us within 14 days and return the goods in unused condition. You will be responsible for the cost of returning the item.

 

8. Contact Us

If you have any questions or need further assistance with your return, please reach out to us via:

* Email: info@sabanovicdigital.com

 

We appreciate your business and are committed to resolving any issues with your order promptly and professionally.